Subject: Re: English Language Test - Suhaib khan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Apr 2022 22:54:02 -0700 (MST)

good comm skills,experienced,already getting 35k,expecting 15-20percent hike 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 26, 2022 8:17:34 PM 
Subject: Fwd: English Language Test - Suhaib khan 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Suhaib khan <[email-masked]> 
Date: 26 April 2022 at 19:53:23 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, [email-masked], [email-masked] 
Subject: English Language Test - Suhaib khan 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Suhaib khan / (+91) 7983833277 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hey Customer, 

Thank you for reaching out! I can see that your order was shipped on the same day when you placed it from our online store and handed over to the courier. 

Our courier tried to deliver your order but your shipping address was marked incorrect by the courier to be delivered. 

I request you to please help us with your correct shipping address so that we can reach out to our courier team and get your order delivered. 

Looking forward to hearing back and helping out! 

Best, 
Suhaib 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hey customer, 

Thanks for reaching out and bringing it to our attention. I apologize for the issue your are facing with your TV cabinet order. We certainly did not expect this to happen. Please do not worry, I can provide help to you with one of them either the replacement or the refund, what would you like to prefer?​ 

Please be assured as we will not let your expectations down and we will not let you face any kind of loss in any issue of yours. 

Looking forward to hearing back and helping out! 

Best, 
Raven 	

	

BQ_END