Subject: Tech Support Candidate - Mustakim Khan
From: Mustakim Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 16:03:33 -0400

| | Tech Support Test

Name | Mustakim Khan
E-mail | [email-masked]
Phone Number | (+91) 9315626142
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pearvisa Immigration Pvt Ltd | Senior Immigration Advisor | Still working | 20,000
Previous Employer 1 | Countrywide visas | Client relationships manager | 28th july 2021 | 12,000
Previous Employer 2 | Bigwig events and sports management | Team lead technical support | 12 march 2020 | 35,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1
Refresh the page once.
Step 2
Make sure Cookies are enabled.
Step 3
Clear your cache and cookies.
Step 4
Make sure your browser is up to date.
Step 5
Click on advance setting and proceed further.
Step 6
Try a different web browser.
Step 7
Restart your web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open Settings
2) Click the Bluetooth Option
3) Refresh the tab
4) Select the Speaker
5) Pair it with the Speaker
6) Bluetooth device will get connected

What according to you makes you a good candidate for customer service or technical support job?

According to me i think i have a good command in English language and i do have experience in technical field.I have a good memory and also i am a Btech Degree holder so i have learned about these stuff in my education.
And i strongly believe on my skills that i can easily handle all customers related query and also can make a quick decision.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |