Subject: English Language Test - Simran Parihar
From: Simran Parihar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 12:59:05 -0400

Foreign Language
Screening Test

Name

Simran
Parihar    /  (226012) 8839479963
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello Mr.
Customer,

As per my understanding of your request it seems the  courier couldn't be
delivered at your address since the address provided by you was inappropriate
and your contact number was unattended,

We apologize regarding the inconvenience you had to face, caused due to some
confusion regarding the incorrect address. I would request you to provide the
correct address so we can deliver the product in time.

Regards,

Simran Parihar,

Customer service executive.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Sir,

Sorry for the inconvenience caused.

Whenever we install a device at any customer's location it's our policy to
install a device with zero damages. We always unwrap the device in front of the
customer. Also customer satisfaction and meeting customer requirements has been
our primary goal and motto. This issue could've been raised with us at the time
of installation but no worries. We keep our customers in high regard and will
request you to be patient. We are looking into the issue and would provide you
with the possible solution as per the company's policy. Also I would ensure you
that if the policies seems to be in the favor of you, will surely replace or may
fix the damage. Once again I would like to apologize on behalf of the team of
homebox.

Regards,

Simran  Parihar,

Customer service executive.