Subject: Fwd: English Language Test - Saloni Sharma
From: Deeksha Dadu <[email-masked]>
To: aishwarya jaiswal <[email-masked]>
Date: Tue, 26 Apr 2022 14:47:13 +0000

Interview

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Begin forwarded message:

From: Saloni Sharma <[email-masked]>
Date: 26 April 2022 at 20:12:36 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, [email-masked], [email-masked]
Subject: English Language Test - Saloni Sharma
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Saloni Sharma    /  (+91) 9389738180    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,
I apologize for the inconvenience caused to you.
I would like to inform that the order was shipped by us but as per the courier, your address was incorrect.  So, it was cancelled.
If you want, you can place the order again on valid address.
For any further information,  feel free to contact us.
Regards
Team xyz
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear customer,
I am sorry that your tv have got scratches. I would request you to share pictures of it so that the team can look into it and take necessary actions.
Once we receive the pictures we will get back to you within 48 hours.
Thankyou for your patience.
Regards
Team abc