Subject: Re: English Language Test - Kommoju Venkata Sai Nirupam
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Apr 2022 07:34:09 -0700 (MST)

stay in Andhra Pradesh,need time to think,fresher 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 26, 2022 4:06:38 PM 
Subject: Fw: English Language Test - Kommoju Venkata Sai Nirupam 

interview 

From: Kommoju Venkata Sai Nirupam <[email-masked]> 
Sent: Tuesday, April 26, 2022 1:22 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Kommoju Venkata Sai Nirupam 

	
	
			Foreign Language Screening Test 
		
	Name 	Kommoju Venkata Sai Nirupam / (+91) 7382188307 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Baby Shop, 
R.K Beach, Visakhapatnam, 

Date: 26th of April 2022 

Subject: Status Of The Product That Has Been Ordered 

Dear Customer, 

Hope you are doing well, This mail is regarding status of the order you have placed 14 days back. 

We have gone through the tracking of the product or service you have ordered earlier and we came to know that you have not updated the current address unfortunately. Since the product have been shipped by us and handed over to the courier company the product have reached to the address you have mentioned earlier. So, we request you to collect the product you have ordered in the address mentioned earlier. 

Feel free to revert back for any other clarifications and We thank you for being a valuable customer and appreciate your patience. 

Regards, 
K.V.S Nirupam 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	HomeBox Team, 
R.K Beach, Visakhapatnam, 

Date: 26th of April 2022 

Abdul, 
Madhapur, Hyderabad, 

Subject: Replacement Of The Product And Apologies For The Inconvenience Occurred 

Dear Abdul, 

I have received your complaint letter and i am really sorry that we couldn't meet your expectations . This comes to me as a surprise due to the special attention that we give to each and every customer. It is not typical for us to write apology letters, Since this situation is certainly unusual. Please accept my apologizes for this mistake. 

As a token of regret,we are going to replace your product free of charge and will bear all costs related to shipping, collection and delivery. I hope this solution is satisfactory and meet your expectations. We will do our best to ensure that such incidents wont repeat. Thank you very much for your business. 

Your's Sincerely, 
K.V.S Nirupam