Subject: Re: English Language Test - Arpit Narula
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Apr 2022 07:13:00 -0700 (MST)

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, April 26, 2022 5:34:45 PM 
Subject: Fw: English Language Test - Arpit Narula 

interview 

From: Arpit Narula <[email-masked]> 
Sent: Monday, April 25, 2022 3:38 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Arpit Narula 

	
	
			Foreign Language Screening Test 
		
	Name 	Arpit Narula / (+91) 9255533387 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello there, 

Thank you for writing in and we apologize for the inconvenience. 

As per your request, I have contacted our delivery partner and we have got information that the delivery address mentioned at the time of delivery was wrong as the courier service tried to deliver it. 

Please revert back to this email with correct address so the courier service can deliver it to you. 

Looking forward to hearing from you. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

We are sorry for the inconvenience this may have caused you. 

As per your request, I have registered your complaint with us and soon our service team will provide you assistance at your doorstep and best experience will be given from Homebox. 

Moreover, the unit will be repaired or replaced in case the situation is critical. 

We appreciate your patience and understanding in this regard.