Subject: Tech Support Candidate - Manish Poddar
From: Manish Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 08:39:22 -0400

Tech Support
Test

Name

Manish
Poddar

E-mail

[email-masked]

Phone Number

(09) 7061176805

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New ashore nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NTT data

STA

24 Jan 22

33000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Clear cookies and catches

Remove temp files

Refresh browser

Unstall and install Browser again

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Settings

Bluetooth

Search for near by Bluetooth speaker

Pair them with mobile phone

What according to you makes you a good candidate
for customer service or technical support job?

Able to
under stand cx query

Proper solution

Getting the exact problem and providing easy solution

On a scale of 1 - 5
please rate your fluency in spoken English

4