Subject: Fw: Tech Support Candidate - Ashutosh Kashyap
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 26 Apr 2022 11:48:03 +0000

too expensive, waitlist
________________________________
From: Ashutosh Kashyap <[email-masked]>
Sent: Tuesday, April 26, 2022 11:25 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ashutosh Kashyap

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ashutosh Kashyap
E-mail  [email-masked]
Phone Number    (88007) 97609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Meerut
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        UVJ Technologies        Sr.support analyst      13-01-2022      75000
Previous Employer 1     Concentrix      Ops lead        5-03-2021       55000
Previous Employer 2     Wizkraft Pvt Ltd        Sr. Solutions Engineer  01-2018 42000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Ask the customer if they're able to open other websites or not.
If yes, ask them what error they're getting on that particular website.
Research about the error message if there is one.
If not, start with clearing the cache and cookies from the browser and re-open the application again.
Check if the website is opening on some other browser(if yes, advice the customer to use the other browser as a work around)
If not, finally flush the DNS cache using cmd command "ipconfig/flushdns".
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Settings
Bluetooth
Search for new device
Pair/Connect with desired bt speaker
What according to you makes you a good candidate for customer service or technical support job? Have 5+ years of experience in Support and data analysis with strong communication skills and knowledge on multiple platforms
On a scale of 1 - 5 please rate your fluency in spoken English  5