Subject: Fw: Tech Support Candidate - Gaurav Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 26 Apr 2022 11:47:12 +0000

no
________________________________
From: Gaurav Kumar <[email-masked]>
Sent: Tuesday, April 26, 2022 11:33 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Gaurav Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Gaurav Kumar
E-mail  [email-masked]
Phone Number    (91) 9006468931
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Jaipur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teamlease pvt ltd       Data migration executive        01/05/2022      15000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In this situation I just check my system cables. It proper connected or not. Internet connection is proper or not using ping method. If any hardware issues then I repair it or change it.

Thanks.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. In case of wired I Connect bluetooth speaker through audio jack 2.0 or similar jack.
2. In case of bluetooth I on bluetooth speaker on then paired this to desired mobile phone.
What according to you makes you a good candidate for customer service or technical support job? According to me a good candidate is that who listen customer problems in practical manner. And respond a proper guidline to resolve that problem.
Analyse the problem and resolve them quickly.
On a scale of 1 - 5 please rate your fluency in spoken English  4