Subject: Arabic Language Test - Belal Ahmad
From: Belal Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 07:06:02 -0400

Foreign Language
Screening Test

Name

Belal
Ahmad    /  (+91) 07355519314    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am sorry to hear you have not received your parcel and  if we cannot locate
it, we will of course refund your money for this order. Please could you check
some things on your end first:

Please verify this is your current mailing address as this is the address on the
order.

Regards,

Belal Ahmad

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We're so sorry to hear you're not happy with your product, but we also fully
respect your decision. We've processed your refund request, and you should
expect to see the amount appear in your bank account in the next couple of
business days. Once more, we apologize for the inconvenience this has caused
you.

Regards,

Belal Ahmad