Subject: Fw: Tech Support Candidate - kumar shaurava
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 26 Apr 2022 10:42:10 +0000

no
________________________________
From: kumar shaurava <[email-masked]>
Sent: Tuesday, April 26, 2022 12:06 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - kumar shaurava

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    kumar shaurava
E-mail  [email-masked]
Phone Number    (+91) 9304294630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      noida sector 20
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
active directory
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        teramars technologies ltd.      system admin    30th april      26k
Previous Employer 1     south kolkata polytechnic college       guest faculty   jan 21  24k
Previous Employer 2     na      na      na      na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.At first i will check my internet connection. Then i will reconnect the internet connection.
2. I will check other website is loading properly or not.
3. I will check the specific website is down only for my computer or other user also.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth of mobile phone
2. Turn on the Bluetooth speaker in Bluetooth mode
3. Search the Bluetooth speaker in mobile phone for pairing
4. Select the Bluetooth speaker name showing on mobile screen
5. Then click on "pair
What according to you makes you a good candidate for customer service or technical support job? At first i try to understand the problem of customer.
Then very carefully i make easy to understand the solution of problem to the customer
On a scale of 1 - 5 please rate your fluency in spoken English  4