Subject: Fw: Tech Support Candidate - Neha .
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 26 Apr 2022 10:39:41 +0000

interview
________________________________
From: Neha . <[email-masked]>
Sent: Tuesday, April 26, 2022 12:48 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Neha .

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Neha .
E-mail  [email-masked]
Phone Number    (91) 9540829703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 25
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Taboola Associate Technical Support     May 31
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check if the user internet connection working fine
2.if yes. I will clear the cache and cookies from the browser and reload page
3. If still showing same error i will check if there is any vpn connection exists.
4. I will do the root cause analysis .If the error is 403 or 500
5. I will check if the URL is right or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Click on bluetooth icon on the phone
2. Click connect
3. Turn ON bluetooth speaker
4. Click on connect
5. Try finding speaker name on the bluetooth pairing available list and then connect
What according to you makes you a good candidate for customer service or technical support job? 1.good communication skills
2. Patience while handling customers
3. Confidence
4. Good technical knowledge
5. Update with technology
On a scale of 1 - 5 please rate your fluency in spoken English  4