Subject: Fw: Tech Support Candidate - ramesh bhandari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 26 Apr 2022 10:38:09 +0000

no
________________________________
From: ramesh bhandari <[email-masked]>
Sent: Tuesday, April 26, 2022 12:49 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - ramesh bhandari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    ramesh bhandari
E-mail  [email-masked]
Phone Number    (91) 9971440601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      north east delhi - sonia vihar
Which best describes your Technical Support capabilities        I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        techinnovations pvt ltd IT Support tech         1st march       70
Previous Employer 1     Dhi Telecom     IT Support tech feb 2021        1.5
Previous Employer 2     snipehill LLC   IT support tech jan 2020        1.2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  first i will check if internet is working or not , If yes than i will try to close the browser and open again to try. if not than will try another browser and see if its working on diffrent browser - than if yes there is issue with browser settings if not than i will troubleshoot acordingly .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      after we turn on the speaker we have to put it on peering mode and than need to lookon our phone bluetooth screen for speaker name than click on it to connect .
What according to you makes you a good candidate for customer service or technical support job? i have more than 8 year in customer service in tech and due to this i am confidant  that i can resolve or will give my 100% to solve customer issue ASAP
On a scale of 1 - 5 please rate your fluency in spoken English  4