Subject: Fw: Tech Support Candidate - Arjun Tripathi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 26 Apr 2022 10:37:28 +0000

no
________________________________
From: Arjun Tripathi <[email-masked]>
Sent: Tuesday, April 26, 2022 1:05 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Arjun Tripathi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Arjun Tripathi
E-mail  [email-masked]
Phone Number    (+91) 9540029155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Analyst 29-07-2022      18000
Previous Employer 1     Saminfratech    Trainee 15-02-2020      -
Previous Employer 2     iEnergizer      CS executive    07-02-2019      23700
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Try another browser, clearing cookies and cache files from the browser application and PC, restart the PC, and try again.
To confirm if the browser address is having issues of it's own, I'll request other user/colleague to check if the portal is opening up on their device.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Press and hold the power button on the speaker to power it on.

Turn on the mobile phone's Bluetooth and search for nearby devices.

Connect with the Bluetooth device and confirm if it is working by playing a sound from any relevant application.

What according to you makes you a good candidate for customer service or technical support job? I am a very sound person, I'm good at empathizing with people's concerns and restrict myself to any fake assurance to the users so that they can rely on my troubleshooting. I have very good research and analytical skills which results in quick rectification of the issue.
On a scale of 1 - 5 please rate your fluency in spoken English  5