Subject: Fw: English Language Test - Abhimanyu Gaur
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 26 Apr 2022 10:36:09 +0000

interview

________________________________
From: Abhimanyu Gaur <[email-masked]>
Sent: Tuesday, April 26, 2022 1:31 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Abhimanyu Gaur

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Abhimanyu Gaur    /  (91) 7303847312    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  From:[email-masked]
To:[email-masked]

Subject- Order tracking

Dear ABC,

Thank you for contacting babyshop.com. I understand your concern is regarding the order status and, I will definitely help you with this.

Firstly, I really apologize for the delay in your order delivery, also I have checked the details and, I can see that the delivery address mentioned is wrong as per the courier service.

So, I request you to please share the complete address, so that the order will be delivered in next 24 to 48 hours.

Thank you for being a valuable customer.

Thanks and Regards
XYZ
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   From:[email-masked]
To:[email-masked]

Subject: Return & replacement

Dear Abdul,

Thank you for contacting homebox.com. I understand your issue regarding to many scratches on the cabinet and you want the replacement or refund.

Firstly, I really apologize for this and I will definitely help you with this. I will go ahead and send a new replacement unit for you and our ground team will get back you in next 24 to 48 hours and replace it with new one.

I hope, I'm able to help you with this, if you still face any issue, please do contact us we're here for you 24/7.

Thank you for being a valuable customer.

Thanks and Regards
XYZ