Subject: Fw: Tech Support Candidate - ABHAY PRATAP SINGH
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 26 Apr 2022 10:35:18 +0000

interview
________________________________
From: ABHAY PRATAP SINGH <[email-masked]>
Sent: Tuesday, April 26, 2022 1:39 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - ABHAY PRATAP SINGH

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    ABHAY PRATAP SINGH
E-mail  [email-masked]
Phone Number    (91) 9761383714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      NOKIA GURGAON
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
CCNA
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NOKIA   NOC ENGINEER    Pursuing        23183
Previous Employer 1     M& M FIN SER LTD        SYSTEM ENGINEER 11Nov 2019      21600
Previous Employer 2     VARDHMAN POLYTAX LTD    SAP ENGINEER    11 MAY 2018     19400
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There will be follow steps which is given below.

1. Restart device/ phone/PC
2. CHECK INTERNET
3. WEBSITE STATUS (SITE DOWN LIKE AS BUSY )
4.Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.

And last is
5. Ok
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1  First of all Bluetooth speaker will be ON and User's Mobile Bluetooth will be ON.

2. PAIRED BLUETOOTH ADDRESS

3. CONNECT
4.OK
What according to you makes you a good candidate for customer service or technical support job? I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.  Technical support and customer service are good .
On a scale of 1 - 5 please rate your fluency in spoken English  4