Subject: Tech Support Candidate - Prachi Singh
From: Prachi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 06:27:15 -0400

| | Tech Support Test

Name | Prachi Singh
E-mail | [email-masked]
Phone Number | (89867) 57376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Associate Engineer | 10 june 2022 | 22,536
Previous Employer 1 | Tech Mahindra | Customer Executive | Feb 2021 | 16,780
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check to see whether the page itself has gone down.

2. I will check my wifi, will restart the router.

3. I will clear the browser's cache.

4. Assess the proxy settings and adjust them as needed.

5. Temporarily disable antivirus and firewall software.

6. Clear my DNS cache.

7. Disable any outdated Chrome extension.

8. Reinstall the chrome browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of screen.

2. Touch and hold Bluetooth.

3. Also, we can go to settings, and tap on bluetooth option there tap pair new device.

4. If you don't find pair new device, check under " Available devices" or tap more. Refresh.

5. Tap the name of the Bluetooth device you want to pair with your device.

6. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

As per me, Communication is the most important factor in customer service or for technical support job.

1. You should be very clear and a good communicator.

2. You should be an active listener.

3. Always be patient and have postive attitude towards customers like you can empathy, sympathy should reflect in your words.

4. You should have good knowledge of product, ability to solve and understand customer query.

5. You should behave professionally.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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