Subject: English Language Test - Shiwansh mishra
From: Shiwansh mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 05:22:10 -0400

Foreign Language
Screening Test

Name

Shiwansh
mishra    /  (+91 ) 9625050463    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir i can understand your problem.we have shipped your order on
time but,and our excutive tried to deliver your order but your address is wrong
thats why we are not able to deliver your order.Kindly confirm your address so
that i can update it in our system.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hii Abdul
sir,

I can understand your problem.we always try provide best service to our
customers. Please sent me the picture of the product so that i can raise your
query.Our team will go through with that and let you for the further process.i
request to wait for 1-2 working days.We will try to provide you proper
resolution.

Shiwansh Mishra