Subject: English Language Test - Harish Mishra
From: Harish Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 05:08:20 -0400

Foreign Language
Screening Test

Name

Harish
Mishra    /  (91) 8299259226    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir,

I certainly understand your concern. I will be more than happy to help you. As I
understood, you want to know the status of your order for "Bag". Please be
assured, I will definitely check and help you in this regards. As I have
checked, our courier partner has tried to deliver your order on expected date
but they were failed to deliver your order as the address was wrong that you
have provided us while placing your order. I would like to inform you that
please check your address and place a new order. I hope I was able to assist you
today.

Thanks for reaching us. Have a great day!

Regards

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

I am really sorry to hear that. Please do not worry, I will surely assist you in
this regards. As I can check, the seller is providing 10 days replacement on
this product. Please do not worry, I have raised a complaint regarding this
issue. The seller will replace this product in 3 working days.

Hope I was able to help you today.

Have a great time!

Regards

Homebox.com