Subject: Re: English Language Test - Shubham Vishal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Apr 2022 01:26:20 -0700 (MST)

sound good offered 20k fresher 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, April 25, 2022 9:14:41 PM 
Subject: Fw: English Language Test - Shubham Vishal 

interview 

From: Shubham Vishal <[email-masked]> 
Sent: Monday, April 25, 2022 8:18 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Shubham Vishal 

	
	
			Foreign Language Screening Test 
		
	Name 	Shubham Vishal / (+91) 8920210204 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Sir, we have received your query regarding delay of your order of the hand bag, that you have ordered exactly 14 days back. 
Just to inform you with the situation we would like to tell you that your order was shipped by us, and handed over to the courier company same day when the order was placed. 
Also the courier company has tried to deliver the order to the customer, but they has failed to do so because, the address mentioned mentioned was wrong as per the order. 
Please recheck the address mentioned, and confirm us so that we can reschedule the delivery for your order. All other queries with the order have been taken care of. 
Thank you for the cooperation. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, we are extremely sorry for the inconvenience caused and the solution to the problem will be delivered soon. 
As you have mentioned that the TV installed at your place today is having some scratches that you have realized after our team left. Thank you very much for mentioning the problem. Your query will soon be resolved. As your TV is having a manufacturing warranty of 6 months, our team will replace the TV with a span of 7 days. 
Please inform us when you will be available in the coming week so that our team can reach you. Please confirm with your order Id and address. 
Thank you for the cooperation.