Subject: Tech Support Candidate - ABHAY PRATAP SINGH
From: ABHAY PRATAP SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 04:09:27 -0400

Tech Support
Test

Name

ABHAY
PRATAP SINGH

E-mail

[email-masked]

Phone Number

(91) 9761383714

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NOKIA GURGAON

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio
CCNA

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NOKIA

NOC ENGINEER

Pursuing

23183

Previous
Employer 1

M& M FIN SER LTD

SYSTEM ENGINEER

11Nov
2019

21600

Previous Employer 2

VARDHMAN POLYTAX LTD

SAP
ENGINEER

11 MAY 2018

19400

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

There will be follow steps which is given
below.

1. Restart device/ phone/PC

2. CHECK INTERNET

3. WEBSITE STATUS (SITE DOWN LIKE AS BUSY )

4.Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

And last is

5. Ok

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1  First of all Bluetooth speaker will be ON
and User's Mobile Bluetooth will be ON.

2. PAIRED BLUETOOTH ADDRESS

3. CONNECT

4.OK

What according to you makes you a good candidate
for customer service or technical support job?

I believe
that I am the best candidate for this position because of my extensive customer
service and management experience and my ability to adapt to any situation. I
have a passion for success and goal oriented demeanor that would push me to
accomplish my set tasks. Also, with my personable character, I can work well and
communicate with others to contribute to team efforts. In all that I do, I would
strive to advance the company, and I feel that my previous work experience
proves that.  Technical support and customer service are good .

On a
scale of 1 - 5 please rate your fluency in spoken English

4