Subject: Tech Support Candidate - Arjun Tripathi
From: Arjun Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 03:35:57 -0400

Tech Support
Test

Name

Arjun
Tripathi

E-mail

[email-masked]

Phone Number

(+91) 9540029155

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Analyst

29-07-2022

18000

Previous Employer 1

Saminfratech

Trainee

15-02-2020

-

Previous Employer 2

iEnergizer

CS
executive

07-02-2019

23700

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Try
another browser, clearing cookies and cache files from the browser application
and PC, restart the PC, and try again.

To confirm if the browser address is having issues of it's own, I'll request
other user/colleague to check if the portal is opening up on their
device.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Press and hold the power button on the speaker
to power it on.

Turn on the mobile phone's Bluetooth and search for nearby devices.

Connect with the Bluetooth device and confirm if it is working by playing a
sound from any relevant application.

What according to you makes you a good candidate
for customer service or technical support job?

I am a
very sound person, I'm good at empathizing with people's concerns and restrict
myself to any fake assurance to the users so that they can rely on my
troubleshooting. I have very good research and analytical skills which results
in quick rectification of the issue.

On a scale of 1 - 5
please rate your fluency in spoken English

5