Subject: Tech Support Candidate - ramesh bhandari
From: ramesh bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 03:19:48 -0400

Tech Support
Test

Name

ramesh
bhandari

E-mail

[email-masked]

Phone Number

(91) 9971440601

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

north east delhi - sonia vihar

Which best describes your Technical Support
capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

techinnovations pvt ltd

IT Support tech

1st march

70

Previous Employer 1

Dhi Telecom

IT Support
tech

feb 2021

1.5

Previous Employer 2

snipehill LLC

IT support
tech

jan 2020

1.2

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

first i
will check if internet is working or not , If yes than i will try to close the
browser and open again to try. if not than will try another browser and see if
its working on diffrent browser - than if yes there is issue with browser
settings if not than i will troubleshoot acordingly .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

after we
turn on the speaker we have to put it on peering mode and than need to lookon
our phone bluetooth screen for speaker name than click on it to connect
.

What according to you makes you a good candidate
for customer service or technical support job?

i have
more than 8 year in customer service in tech and due to this i am confidant
that i can resolve or will give my 100% to solve customer issue
ASAP

On a scale of 1 - 5 please rate your fluency in
spoken English

4