Subject: English Language Test - Anshul Kumar
From: Anshul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 03:18:53 -0400

Foreign Language
Screening Test

Name

Anshul
Kumar    /  (91) 9971549848    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir/Mam

This is Anshul kumar form babyshop.com as per our information we shipped your
product two days ago and the stuff is on the way to your home . But one of our
delivery executive told us that the address you will provided was wrong . So
please arrange a correct address with your personal contact Number, it help us
to deliver your stuff easily to you .

Thanks

Team babyshop.com

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello sir,

Anshul kumar this side form Homebox, we received your complaint against your
past TV cabinet order , as per our team they carefully install TV cabinet, but
if you found some scratches on it we'll regret for this and we arrange a
inspection for your TV cabinet after that we make Decision for return or
replacement. So sir please wait until we confirm your issues

Thanks

Team Homebox