Subject: Tech Support Candidate - Neha .
From: Neha . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 03:18:11 -0400

Tech Support
Test

Name

Neha
.

E-mail

[email-masked]

Phone Number

(91) 9540829703

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sector 25

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Taboola

Associate Technical Support

May 31

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will check if the user internet connection
working fine

2.if yes. I will clear the cache and cookies from the browser and reload
page

3. If still showing same error i will check if there is any vpn connection
exists.

4. I will do the root cause analysis .If the error is 403 or 500

5. I will check if the URL is right or not

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Click on
bluetooth icon on the phone

2. Click connect

3. Turn ON bluetooth speaker

4. Click on connect

5. Try finding speaker name on the bluetooth pairing available list and then
connect

What according to you makes you a good candidate
for customer service or technical support job?

1.good
communication skills

2. Patience while handling customers

3. Confidence

4. Good technical knowledge

5. Update with technology

On a scale of 1 - 5 please rate your
fluency in spoken English

4