Subject: Re: Tech Support Candidate - Neha Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 26 Apr 2022 00:01:57 -0700 (MST)

sound ok for chat but she refused as she has good experience in tecnical and expecting salary is 40k ,stays in Mathura 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, April 25, 2022 9:31:12 PM 
Subject: Fw: Tech Support Candidate - Neha Sharma 

interview, but for chat support 

From: Neha Sharma <[email-masked]> 
Sent: Sunday, April 24, 2022 12:07 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Neha Sharma 

	

	
			Tech Support Test 
		
	Name 	Neha Sharma 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9149366970 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Mathura, Uttar Pradesh 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Outlook,portal, teams, vpn issue and basic of active directory 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Cognizant 	Process executive 	20 may 	20k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1-Click on the menu button Fx89menuButton to open the menu panel. 
2-Click History and select Clear Recent History…. 
3-In the Time Range to clear: drop-down, select Everything. 
4-Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
5-Click OK. 

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1-Swipe down from the top of the screen. 
2-Make sure Bluetooth is turned on. 
Touch and hold Bluetooth . 
3-In the list of paired devices, tap a paired but unconnected device. 
4-When your phone and the Bluetooth device are connected, the device shows as "Connected." 
	What according to you makes you a good candidate for customer service or technical support job? 	I worked as a customer service representative for almost 2.4 years, and what i gained from experince allows me to say that; it is all really about the attidue since you are dealing with other person oraly not pgysically, so mainly alot of body language gestures and postures do not exist so its all about the positivitey that you generate through a peace of equipment such as the phone or the omputer microphones, etc. 

I tend to overview every aspect of the job or the product that i will be presenting, so mainly it is about knowing your product or your provided service. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4