Subject: English Language Test - ISHU KUMAR
From: ISHU KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 03:00:14 -0400

Foreign Language
Screening Test

Name

ISHU
KUMAR    /  (91) 7088468282    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Respected Sir/Medam,

I would like to inform you that we tried to reach at your location to give you
yours ordered #handbag unfortunately our delivery boy is unable to find your
location and contact you.

I request you to set and check your delivery location again and call on 00 for
redistribution of your order.

Thankyou

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Mr.Abdul,

I’m extremely sorry to hear about your experience with Homebox. I can
understand your concern.

I request you to please share the image of the TV cabinet with us.

I want to let you know that I have kept your complaint on top-priority and we
will try our best to make your experience best with Homebox.

We appreciate your patience!

Sincerely,

Team Homebox