Subject: Re: Tech Support Candidate - Tafseer Ahmed Ansari
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Apr 2022 23:48:14 -0700 (MST)

did not find smart,not fluent 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, April 25, 2022 9:31:54 PM 
Subject: Fw: Tech Support Candidate - Tafseer Ahmed Ansari 

interview 

From: Tafseer Ahmed Ansari <[email-masked]> 
Sent: Sunday, April 24, 2022 12:02 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Tafseer Ahmed Ansari 

	

	
			Tech Support Test 
		
	Name 	Tafseer Ahmed Ansari 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8109604166 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Jabalpur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Senior Support Executive 	27/03/2022 	31000 
Previous Employer 1 	iPlace USA 	Recruiter 	10/09/2020 	46000 
Previous Employer 2 	Flexton Inc 	US IT Recruiter 	22/12/2019 	30000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, I will try to refresh the page. Then, I will try to open a different website to make sure, connection is proper. Then, I will try to clear the cache and cookies of the browser and also try to open the page in a different web browser. If this website is still not opening and other websites are properly working on web browser then, there could be issue with firewall or the DNS propagation of the perticular website is down and the website is not working world wide. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth Speaker 
Turn on the Bluetooth in your mobile phone 
Then search for the speaker in the available device list 
Tap on the speaker name in available device list and pair the speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	I have around five years of experience communicating with global customers and have a strong experience in handling both technical and non-technical troubleshooting. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4