Subject: English Language Test - Suraj Singh
From: Suraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 02:46:47 -0400

| | Foreign Language Screening Test

Name | Suraj Singh     /  (+91) 9179263294    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir
This is customer service of babyshop.com
So you are shipping address is wrong please make sure another sure address where we can deliver your parcel
We are really sorry for but you are shipping address is wrong that's why we can't do delivery in the right time again we say for sorry so please make sure the right address for it

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir
Recently I see your complain
In the TV has too much scratches sir you need to check but you said it was a scratches are there are any return policy or any anything policy about that we can return or give your money back we need to check about it if it was right and your complain is right then we take for we take a journey for it and if you are right then we can do for you when we can do your money back or give you a new piece but please take right decision always

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