Subject: Re: Tech Support Candidate - Manpreet Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Apr 2022 23:09:24 -0700 (MST)

ok comm ,can consider,shared details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, April 25, 2022 9:32:19 PM 
Subject: Fw: Tech Support Candidate - Manpreet Singh 

interview 

From: Manpreet Singh <[email-masked]> 
Sent: Saturday, April 23, 2022 9:47 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Manpreet Singh 

	

	
			Tech Support Test 
		
	Name 	Manpreet Singh 
	E-mail 	[email-masked] 
	Phone Number 	(97187) 48985 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Tilak Lane, New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sapient 	Associate IT L2 		43k 
Previous Employer 1 	Teleperformance 	Senioe Lead technical support 	4-12-2021 	30k 
Previous Employer 2 	HCL 	Junior engineer product support 	2016 	20k 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Steps to be followed: 
I will ask the customer to try these things. First I would ask the error code and then proceed accordingly. We can even check on the internet if the particular website or server is working or not down. 

1. Try to check if other websites are opening fine. If the other websites are working, it is issue with particular website 
2. Try with an alternate web browser or by clearing web cache 

3. Try using the same website on the mobile phone. If it works, it might be firewall or antivirus on PC or might be traffic is blocked through the router. I would then try to disable the antivirus and firewalls and then checking if it works 

4. I would ask to ipconfig / release and renew commands, to flush DNS 

5. Last step would be try different DNS 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Put the speaker in the pairing mode by pressing bluetooth button on the speaker and it should be able to discovered in the phone bluetooth 

2. Turn on bluetooth on the mobile phone under the bluetooth settings. We would select the device under the devices and pair 

3. Once the speaker is paired to the mobile phone, it is ready to play the music 
	What according to you makes you a good candidate for customer service or technical support job? 	I have been handling customer service roles for the past 4 years with British telecommunication ( UK) and for the US customer handling premium processes like Western Digital 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4