Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 02:03:59 -0400

Tech Support
Test

Name

Gaurav
Kumar

E-mail

[email-masked]

Phone Number

(91) 9006468931

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Jaipur

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teamlease pvt ltd

Data migration
executive

01/05/2022

15000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

In this situation I just check my system cables.
It proper connected or not. Internet connection is proper or not using ping
method. If any hardware issues then I repair it or change it.

Thanks.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. In case of wired I Connect bluetooth speaker
through audio jack 2.0 or similar jack.

2. In case of bluetooth I on bluetooth speaker on then paired this to desired
mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me a good candidate is that who listen customer problems in practical manner.
And respond a proper guidline to resolve that problem.

Analyse the problem and resolve them quickly.

On a scale of 1 - 5
please rate your fluency in spoken English

4