Subject: Tech Support Candidate - Siddharth Chaubey
From: Siddharth Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 01:58:46 -0400

Tech Support
Test

Name

Siddharth
Chaubey

E-mail

[email-masked]

Phone Number

(91) 8287817295

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TCS

Developer

15 April

Previous
Employer 1

Astix solution

Support Engineer

18 jan

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Delete browser history

Open incognito mode if internet proper worked

Reopen website

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Click to
open Bluetooth Apps

Find the device pair or new(If not pair)

Allow to pair match device

Connect device to Bluetooth

What according to you makes you a good candidate
for customer service or technical support job?

Following
some step-

feasibility study

Customer requirements analysis (Cust Issue

Tracking)

Understand Customer problems

Find Error or bugs according Customer

Provide level support

Resolved Issue Tracking

Locked ticket and share to Customer

On a scale of 1 - 5
please rate your fluency in spoken English

4