Subject: Tech Support Candidate - Ashutosh Kashyap
From: Ashutosh Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 01:55:08 -0400

Tech Support
Test

Name

Ashutosh
Kashyap

E-mail

[email-masked]

Phone Number

(88007) 97609

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Meerut

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

UVJ Technologies

Sr.support analyst

13-01-2022

75000

Previous Employer 1

Concentrix

Ops
lead

5-03-2021

55000

Previous Employer 2

Wizkraft Pvt Ltd

Sr. Solutions
Engineer

01-2018

42000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Ask the customer if they're able to open other
websites or not.

If yes, ask them what error they're getting on that particular website.

Research about the error message if there is one.

If not, start with clearing the cache and cookies from the browser and re-open
the application again.

Check if the website is opening on some other browser(if yes, advice the
customer to use the other browser as a work around)

If not, finally flush the DNS cache using cmd command
"ipconfig/flushdns".

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Settings

Bluetooth

Search for new device

Pair/Connect with desired bt speaker

What according to
you makes you a good candidate for customer service or technical support
job?

Have 5+ years of experience in Support and data analysis with
strong communication skills and knowledge on multiple platforms

On a
scale of 1 - 5 please rate your fluency in spoken English

5