Subject: English Language Test - Abha Chauhan
From: Abha Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Apr 2022 01:44:22 -0400

Foreign Language
Screening Test

Name

Abha
Chauhan    /  (91) 9355199093
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi
customer,

I am really sorry for trouble you,

I would like to inform you for your product hand bag courier partner will try to
delivered your product as per mentioned address but they couldn't find the
complete address i request you please provide complete address so courier
partner will delivered your product ASAP.

Thanks and regard's

Abhay chauhan

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I am sorry for the inconvenience,

I would like to check your issue and you received a product for TV cabinet after
installation there are scratch on product but you don't need to worry about it
installation team already updated the status of your product, i would like to
inforn you with in 3 to 5 days you got a replacement product and i really
appreciate your patience.

Thanks and regards

Abhay Chauhan