Subject: English Language Test - Hamad Hussain
From: Hamad Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 12:08:32 -0400

Foreign Language
Screening Test

Name

Hamad
Hussain    /  (91) 09990334993    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Mr. Rana Singh

Sub: - Status of the ordered product from the online store
(handbag).

Dear Sir,

As per our record the courier company tried to deliver the handbag to the
given address but as per the courier company the address was wrong,

Kindly provide us the correct address could able to deliver as soon as
possible.

Thanks!

Live Salesman

السيد/
رنا سينغ

.الموضوع : - حالة
المنتج المطلوب من المتجر الإلكتروني (حقيبة
يد

.عزيزي السيد

,حسب لسجلنا، ان الشركة
البريد السريع  حاول لتسليم حقيبة اليد إلى
العنوان المتوفرة من جانبك

.ولكن وفقًا لشركة البريد السريع ان العنوان
المكان المتوفرة غير صحيح

.يرجى تزويدنا بالعنوان الصحيح ليمكن تسليمه
في أقرب وقت ممكن

شكرًا !

LiveSalesMan

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Mr.
Abdul

Dear Sir,

Sorry to hear that the TV cabinet is not in a good Condition as you
found too many scratches on it.

We are happy to help you through the exchange process, our field service person
will visit soon and will replace it as per company terms.

Thanks!

LiveSalesMan

السيد/عبدل

.عزيزي السيد

.نتأسف أن
خزانة التلفزيون ليست في حالة جيدة حيث وجدت
فيه كثير من الخدوش

.يسرني أن يساعدك بعملية التبادل
المذكورة أعلاه

.سيزور
موظف الخدمة الميدانية لدينا قريبًا وسيحل
محله وفقًا لشروط الشركة

شكرًا

LiveSalesMan