Subject: Fw: English Language Test - Aman Srivastava
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Apr 2022 16:02:35 +0000

interview
________________________________
From: Aman Srivastava <[email-masked]>
Sent: Saturday, April 23, 2022 7:08 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Aman Srivastava

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Aman Srivastava     /  (91) 9871983049    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Greetings from Babyshop,

With reference to your mail regarding the status of the delivery of your handbag, we would like to inform you that the address mentioned with us is wrong. Due to which we were unable to deliver your product.Our customer service team tried to connect with you on the mobile no 98....... to confirm the correct address, however they couldn't connect with you. Hence, we request you to kindly reply on the same mail with your correct address so that we can deliver your product as soon as possible.

We regret the inconvenience caused to you. In case of any other help, we request you to kindly reply on the same mail elaborating your query and we assure you the best service.

Hope to hear from you soon

Warm Regards
Customer service Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Greetings from Homebox

With reference to your mail, we are very sorry for your unpleasant experience with us. It's always important for us to provide best products to our customers. In order to do so every product needs to go through various quality checks to maintain the best standards. However, we acknowledge you this time we failed in delivering the best product. This must have happened while transporting the product at your place due to some bad road conditions, but regardless, we should have handled this better.
We have passed on this to relevant team. We'll make sure we use this experience to grow and learn as a team. We request you to kindly give us 2 working days to resolve your problem. We appreciate your patience until then.

In case of any other queries, please reply to the same mail. We apologize again for the inconvenience caused to you.

Warm Regards
Homebox Customer service team