Subject: Fw: Tech Support Candidate - Tafseer Ahmed Ansari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Apr 2022 16:01:54 +0000

interview
________________________________
From: Tafseer Ahmed Ansari <[email-masked]>
Sent: Sunday, April 24, 2022 12:02 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Tafseer Ahmed Ansari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Tafseer Ahmed Ansari
E-mail  [email-masked]
Phone Number    (91) 8109604166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Jabalpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra   Senior Support Executive        27/03/2022      31000
Previous Employer 1     iPlace USA      Recruiter       10/09/2020      46000
Previous Employer 2     Flexton Inc     US IT Recruiter         22/12/2019      30000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I will try to refresh the page. Then, I will try to open a different website to make sure, connection is proper. Then, I will try to clear the cache and cookies of the browser and also try to open the page in a different web browser. If this website is still not opening and other websites are properly working on web browser then, there could be issue with firewall or the DNS propagation of the perticular website is down and the website is not working world wide.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth Speaker
Turn on the Bluetooth in your mobile phone
Then search for the speaker in the available device list
Tap on the speaker name in available device list and pair the speaker
What according to you makes you a good candidate for customer service or technical support job? I have around five years of experience communicating with global customers and have a strong experience in handling both technical and non-technical troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English  4