Subject: Fw: English Language Test - Shoyab Ali
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Apr 2022 16:01:40 +0000

interview
________________________________
From: Shoyab Ali <[email-masked]>
Sent: Sunday, April 24, 2022 11:03 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shoyab Ali

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shoyab Ali    /  (+91) 9891666148    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello XYZ,
Your order was shipped the day you ordered. The courier company tried to reach the given shipping address. It seems that there's some error in the address. The shipment is on its way back to us. We will notify you regarding the same. The amount will be refunded to you once we receive the product. Meanwhile you can place a new order with correct address.
Regards babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,
We are sorry for your inconvenience.
Our executive has been notified to verify the situation. He will reach out to you in 2 to 3 business days.
After the verification process if company finds your complaint relevant as per the policy, you can choose from replacement or return options whatever suits your needs the best.
We assure you the best service and quality product.
Regards,
Homebox Team