Subject: Fw: Tech Support Candidate - Neha Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Apr 2022 16:01:12 +0000

interview, but for chat support
________________________________
From: Neha Sharma <[email-masked]>
Sent: Sunday, April 24, 2022 12:07 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Neha Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Neha Sharma
E-mail  [email-masked]
Phone Number    (91) 9149366970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mathura, Uttar Pradesh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Outlook,portal, teams, vpn issue and basic of active directory
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cognizant       Process executive       20 may  20k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1-Click on the menu button Fx89menuButton to open the menu panel.
2-Click History and select Clear Recent History….
3-In the Time Range to clear: drop-down, select Everything.
4-Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
5-Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1-Swipe down from the top of the screen.
2-Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
3-In the list of paired devices, tap a paired but unconnected device.
4-When your phone and the Bluetooth device are connected, the device shows as "Connected."
What according to you makes you a good candidate for customer service or technical support job? I worked as a customer service representative for almost 2.4 years, and what i gained from experince allows me to say that; it is all really about the attidue since you are dealing with other person oraly not pgysically, so mainly alot of body language gestures and postures do not exist so its all about the positivitey that you generate through a peace of equipment such as the phone or the omputer microphones, etc.

I tend to overview every aspect of the job or the product that i will be presenting, so mainly it is about knowing your product or your provided service.

On a scale of 1 - 5 please rate your fluency in spoken English  4