Subject: Fw: Tech Support Candidate - Ayushi Solanki
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Apr 2022 15:59:44 +0000

interview
________________________________
From: Ayushi Solanki <[email-masked]>
Sent: Sunday, April 24, 2022 6:37 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ayushi Solanki

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ayushi Solanki
E-mail  [email-masked]
Phone Number    (201010) 7291829639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Vaishali Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Whitehat Jr     concierge executive     18 April 2022   27000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. The first and basic step that we have to do is hard refresh, just we have to press CTRL+SHIFT+R together at our end and then check.
2. After doing the hard refresh still not working we have to check the internet connectivity and do a speed test on Ookla or fast.com
3. We have to make sure that the cookies must be enabled.
4. We should clear the cache and cookies.
5. Check whether the browser is up to date or not.
6. Enable the java script.
7. Try in a different browser.
8. Restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Firstly we have to go to the settings>connections> Bluetooth.
2. We have to turn on the Bluetooth.
3. Hold for some time and check the pairing devices.
4. In the list of the paired device we have to click and select the device which has to be paired.
5. When the phone and Bluetooth device are connected, the device must show as connected.
What according to you makes you a good candidate for customer service or technical support job? 1. I have good communication skills.
2. My Patience level is extremely high in me, which makes me a good listener also.
3. Good sense of humour.
4. Passoniate towards my work, hard-working.
5. Never give up attitude.
On a scale of 1 - 5 please rate your fluency in spoken English  4