Subject: Fw: Tech Support Candidate - Harshita Rani
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Apr 2022 15:58:47 +0000

no
________________________________
From: Harshita Rani <[email-masked]>
Sent: Sunday, April 24, 2022 8:39 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Harshita Rani

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Harshita Rani
E-mail  [email-masked]
Phone Number    (82954) 24974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Fatehabad haryana
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Analyst 30-06-2022      20,000
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will refresh the page
2. Make sure cookies are enabled
3. I will check Internet connection and other sites also.
4. I will clear cache and cookies
5. I will Try to open website in different web browser.
6. I will restart router.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Go to settings option in your mobile phone
2. Tap the bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable and it is often a button with a bluetooth symbol on it.
6. On your mobile select your speaker and that's it, your speaker connected with your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? 1. Focus on myself
2. Be honest
3. Speak confidently and Quick response
4. Good problem solving skills
5. Pasion for customer service or technical support work.
6. Always work positive

On a scale of 1 - 5 please rate your fluency in spoken English  4