Subject: Fw: Tech Support Candidate - shahid Ali
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Apr 2022 15:47:54 +0000

no
________________________________
From: shahid Ali <[email-masked]>
Sent: Monday, April 25, 2022 6:06 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - shahid Ali

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    shahid Ali
E-mail  [email-masked]
Phone Number    (91) 7720008049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      pune
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Kyndryl (IBM)   Senior Technical support repersentative N/A     260000
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  May be this particular website block with proxy,second browser not updated user did not have Internet access on id
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to mobile setting>connected device>search device Bluethooth/add new device select your Bluethooth speaker model click on connect.
What according to you makes you a good candidate for customer service or technical support job? 1: Good listening skill
2: Strong Technical knowledge
3: Ability find-out root Cause of issue
4:Good Communication:
On a scale of 1 - 5 please rate your fluency in spoken English  3