Subject: Fw: Tech Support Candidate - Shivangi Saraswat
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Apr 2022 15:47:04 +0000

interview
________________________________
From: Shivangi Saraswat <[email-masked]>
Sent: Monday, April 25, 2022 6:40 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shivangi Saraswat

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shivangi Saraswat
E-mail  [email-masked]
Phone Number    (+91) 9821341881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Vrindavan
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) .net
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TCS     Technical Support Analyst       NA      22986
Previous Employer 1     Brainsoft Software Private limited      Support and Developer Analyst   15th July 2019  15000
Previous Employer 2     NA      NA      NA      Na
In your past experience you have (select all that applies)      Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  As per the situation mentioned please find the steps below:
1. Refresh the page: A page might just simply not load correctly the first time. So the first thing to try is simply reloading the page.
2. Clear your cache and cookies: When your web browser loads the pages, it normally stores a copy of the files. This helps speed up your browsing, beacuse if you reload the page it doesn't have to download everything again.
3. Make sure your web browser is up to date: If you are using a very old version of web browser then it might be having trouble working with mordern website.
4. Restart your web browser: Simply restarting your web browser might solve the problem you are having with a website.
5. Try a different web browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If you don't find Pair new device, check under "Available device" or tap more. Refresh
4. Tap the name of the blutooth speaker you want to pair with your phone.
5. When phone and blutooth speaker are connected, the device show as "Connected".
What according to you makes you a good candidate for customer service or technical support job? My skill set is a perfect match for the job requirement. In particular, my technical skills and experience make me an ideal candidate for the position. For example, in my current role I am working as Technical Support Analyst in which I am supporting .net and SQL database based application with the help of ticketing tool(Service Now).
On a scale of 1 - 5 please rate your fluency in spoken English  4