Subject: Fw: Tech Support Candidate - Taj Ali Ansari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Apr 2022 15:46:33 +0000

interview
________________________________
From: Taj Ali Ansari <[email-masked]>
Sent: Monday, April 25, 2022 7:40 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Taj Ali Ansari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Taj Ali Ansari
E-mail  [email-masked]
Phone Number    (9555026192) 9555026192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Munrika
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        M/S ACS IT Services     Network Engineer        Working 35000
Previous Employer 1     Bharat Electronics Limited      Project Engineer        Worked ^ Months 23000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step1: Check for the problem
Step2: Identify Probable Causes
Step3:Test Hypothesis
Step4:Create Action Plan
Step5:Implement Action Plan
Step6:Verify Problem Resolution
Step7: Create Post Martum Report
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Turn on the speaker and also turn on the bluetooth in mobile phone
Step 2: Search for the Bluetooth Speaker Device name in the Bluetooth settings
Step 3: Paired the device either by pin or QR Code
Step4: finally Get connect you will hear voice "Connected"
What according to you makes you a good candidate for customer service or technical support job? Because
1.i have a sound knowledge of the system, its software and hardware,
2.I am aware of the latest trends in IT And Software
3.I have patience, a logical mind and i have tendency to learn continuously
4.Attention to the details and high concentration
5.i will able to work at odd hours at times
On a scale of 1 - 5 please rate your fluency in spoken English  4