Subject: Fw: English Language Test - Kumkum Chaudhary
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 25 Apr 2022 15:43:37 +0000

interview
________________________________
From: Kumkum Chaudhary <[email-masked]>
Sent: Monday, April 25, 2022 8:46 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Kumkum Chaudhary

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Kumkum Chaudhary     /  (+91) 8791608813    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Greetings!

Thanks for shopping with us.

We sincerely apologize for the delay in delivering your order.

This item was dispatched on same day of order placement.
But as per details received from our courier partner there is problem in address location mentioned in this order he was not able to find this address and due to this item remained undelivered.

We request you kindly check and update the address details to re attempt the delivery. You can also cancel this order and place a new order with new address.

Hope this will help in resolving your concerns.

Please feel free to reach out to us incase of any further assistance.

Warm regards,
Customer Service
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Greeting from Homebox!
We are so sorry for the inconvenience caused to you. Our team is really working on this issue and you will hear from us very soon.
Once again we apologize for the inconvenience. We will continue to do everything we can to speed up and resolve the issue asap.