Subject: Tech Support Candidate - Taj Ali Ansari
From: Taj Ali Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 10:10:57 -0400

Tech Support
Test

Name

Taj Ali
Ansari

E-mail

[email-masked]

Phone Number

(9555026192) 9555026192

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Munrika

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

M/S ACS IT Services

Network Engineer

Working

35000

Previous Employer 1

Bharat Electronics
Limited

Project Engineer

Worked ^ Months

23000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step1: Check for the problem

Step2: Identify Probable Causes

Step3:Test Hypothesis

Step4:Create Action Plan

Step5:Implement Action Plan

Step6:Verify Problem Resolution

Step7: Create Post Martum Report

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1:
Turn on the speaker and also turn on the bluetooth in mobile phone

Step 2: Search for the Bluetooth Speaker Device name in the Bluetooth
settings

Step 3: Paired the device either by pin or QR Code

Step4: finally Get connect you will hear voice "Connected"

What
according to you makes you a good candidate for customer service or technical
support job?

Because

1.i have a sound knowledge of the system, its software and hardware,

2.I am aware of the latest trends in IT And Software

3.I have patience, a logical mind and i have tendency to learn continuously

4.Attention to the details and high concentration

5.i will able to work at odd hours at times

On a scale of 1 - 5 please rate your fluency in
spoken English

4