Subject: Fwd: English Language Test - SHABIN SALAM
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Apr 2022 06:38:04 -0700 (MST)

From: "SHABIN SALAM" <[email-masked]> 
To: [email-masked], "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, April 20, 2022 5:52:48 PM 
Subject: English Language Test - SHABIN SALAM 

	
	
			Foreign Language Screening Test 
		Name 	SHABIN SALAM / (+91) 8848035260 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello sir, 

Thank you for shopping with us, We would like to let you know that your order (product no) had already dispatched on (date) from our side. And its expected to reach you on (date). 

You can track the order by this id (....). 
And if you haven't received the order on estimated date, we would like to suggest you to check the shipping address once and we will verify that with the partner courier company. 

For status of your order or make any changes to it, please visit your orders section on babyshop.com 

We hope to see you again soon 
Team baby shop 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello sir, 

We are sorry to learn that the product delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known e commerce platform, we have to make sure that our customers are happy with the purchases they make through our platform. 

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment. 

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective product and will provide you a new one (of the same model) in return. 

Please accept our apologies for the inconvenience caused. 

Please feel free to contact our team via phone or email if you need help with anything else. 

Sincerely 
Customer support team