Subject: English Language Test - Shivani Sharma
From: Shivani Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 08:40:57 -0400

| | Foreign Language Screening Test

Name | Shivani Sharma    /  (+91) 8368141440    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From  Shivani sharma.
[email-masked]
To.       [email-masked]
Date.    25.Apr 2022 17:47

Dear Sir/Mam xxxxx
This request you that please update you address by the correct address we can sent you your hand beg.
Sorry for the inconvenience
I hope you will update your address soon
Thanks and regards
Shivani sharma
Id. Xxxxxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From. Shivani sharma.
[email-masked]
To.       [email-masked]
Date.    25 Apr 2022
Dear sir xxxxxxxx
This request you sorry for the unconvenient as you said that you received TV cabinet but scratches is their
So mam in company policies you have return that cabinet in this minimum time and then you will receive new cabinet
Because as per the company policy you did not get refund amount
I hope you will understand company policies
Thanks regards
Shivani sharma
ID xxxxxxxxxx

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