Subject: Arabic Language Test - Yahya Ismayil
From: Yahya Ismayil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 08:39:32 -0400

Foreign Language
Screening Test

Name

Yahya
Ismayil    /  (91) 8714415056    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Your order was shipped by our company without any delay.

but there is a problem that is your address is wrong.

Please send your correct address to us.

We should send your order as soon as possible for you.

Thank you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Sorry to hear you are get a scratched cabinet from us.

We should replace a new unit for you as per company's policy. Our team will
collect the damaged product from you as soon as possible.

Sorry for inconvenience.