Subject: Tech Support Candidate - shahid Ali
From: shahid Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Apr 2022 08:36:27 -0400

Tech Support
Test

Name

shahid
Ali

E-mail

[email-masked]

Phone Number

(91) 7720008049

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

pune

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Kyndryl (IBM)

Senior Technical support repersentative

N/A

260000

Previous
Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

May be this particular
website block with proxy,second browser not updated user did not have Internet
access on id

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to mobile setting>connected
device>search device Bluethooth/add new device select your Bluethooth speaker
model click on connect.

What according to you makes you a
good candidate for customer service or technical support job?

1: Good listening skill

2: Strong Technical knowledge

3: Ability find-out root Cause of issue

4:Good Communication:

On a scale of 1 - 5 please rate your
fluency in spoken English

3